Your Call Is Our Command | Deratech Launches Nationwide After-Sales Return Visits

As high-quality development in the manufacturing industry continues to advance, customers are placing higher demands on equipment stability, ease of operation, and the responsiveness of after-sales services. At Deratech, we firmly believe that premium equipment must be matched with premium service. Only by prioritizing customer needs can we truly achieve long-term mutual success with our clients.

 

To this end, Deratech has officially launched a nationwide after-sales return visit initiative. Centered on the service philosophy of “Your Call Is Our Command,” this campaign aims to further enhance customer service quality and strengthen the maintenance system. By visiting customer sites, listening to needs, solving issues, and providing operational guidance, we are committed to building a highly efficient, professional, and customer-oriented service system.

First Stop: Beijing-Tianjin-Hebei

 

As one of China’s key manufacturing hubs, the Beijing-Tianjin-Hebei region is home to a large concentration of sheet metal processing enterprises. Led personally by Mr. Suhan Wang, Director of After-Sales Service, Deratech service team visited numerous new, long-term, and strategic customers.

 

On-site, the team not only provided timely solutions to real-world problems but also delivered standard operation guidance and daily maintenance plans. These efforts helped customers improve production efficiency and extend equipment lifespan. Feedback from customers has been overwhelmingly positive, with many noting that this initiative truly demonstrated Deratech’s “rapid response and professional assurance” in both speed and service warmth.

Mission: Building a Professional, Fast, and Sustainable Service System

 

“Your Call Is Our Command” is not just a slogan—it has long been the guiding principle of Deratech’s service team. From equipment commissioning and troubleshooting to operator training and maintenance guidance, Deratech always responds to customer needs with the fastest speed and most professional solutions, putting customer interests first.

 

This nationwide after-sales return visit campaign is not just routine service—it represents a systematic upgrade. Deratech’s goals are:

 

Rapid Response – Shorten resolution times and ensure stable equipment operation;

Proactive Service – Anticipate customer needs, identify issues early, and prevent risks;

Continuous Empowerment – Provide training and guidance to strengthen customer operation and maintenance capabilities;

Long-Term Partnership – Build lasting trust through regular return visits and communication.

Nationwide Deployment: From Point to Network, Full Service Coverage

 

Beijing-Tianjin-Hebei is only the first stop. The after-sales service team will soon move into other major regions including the Yangtze River Delta, Pearl River Delta, Southwest, and Northwest China, extending after-sales return visits to more customers nationwide.

 

Through this nationwide initiative, Deratech will not only deliver faster and more comprehensive service experiences, but also continuously optimize products and services through broad customer engagement—creating greater value for our clients.

 

Equipment is only the beginning of cooperation—service is the true continuation of trust. With “Your Call Is Our Command” as our mission, Deratech will continue to focus on customer needs, honor our service commitments, and drive the company’s after-sales system to ever higher levels.