DERATECH
As China’s manufacturing industry advances toward high-quality development, customer expectations for equipment service have shifted from “passive response” to “proactive companionship.” Following the successful completion of the Beijing–Tianjin–Hebei service tour, the Derateck after-sales team—led by After-Sales Service Director Suhan Wang—set out once again from headquarters, traveling to Jining and Qingdao in Shandong Province for a comprehensive round of customer visits.
This journey was not only a continuation of service, but also a firm commitment from Derateck to customers across the nation.
- Why Jining and Qingdao?
Since the previous nationwide service tour, Derateck has gained valuable experience and heard even more customer insights. After full preparation, the team selected Jining and Qingdao for this round of visits—both regions have a large customer base and diverse machine models, making them key service hubs for Derateck in East China.
Director Wang emphasized:
“Service is not a one-time transaction—it is a continuous journey. Only by going out and meeting customers face-to-face can we truly understand their real needs.”
- Highlights of the Visit: Proactive Actions to Build a Service Closed-Loop
The Jining–Qingdao visit continued Derateck’s service concept of “proactive engagement and closed-loop assurance.” The team visited multiple heavy-duty manufacturing and metal-processing companies, taking concrete professional actions to support customers’ production:
Equipment Health Diagnostics
Comprehensive inspections were performed on consumables and key components to identify potential risks in advance and provide tailored maintenance recommendations.
Resolving Technical Pain Points
Common issues such as mold wear, servo tuning, and process optimization were addressed on-site with professional solutions to help customers streamline their production workflows.
Deep Listening and Needs Assessment
The team proactively collected customer feedback regarding equipment use and service expectations, forming a closed-loop process of “issue collection → immediate response → long-term tracking,” ensuring every request is properly addressed.
Across the entire trip, the team demonstrated Derateck’s sincerity, professionalism, and strong service capabilities.
- Press Brakes Widely Praised: Customer Voices Converge
Throughout the visits in Jining and Qingdao, Derateck press brakes became the most frequently praised products. Many users shared their firsthand experiences with the equipment’s performance and overall operation.
For manufacturing companies running under high-intensity, continuous production, the stability of Derateck press brakes is their biggest confidence booster—not only maintaining consistent throughput but also ensuring reliable accuracy and product quality. Several customers mentioned that the fine-tuning advice provided by on-site engineers—such as optimizing production rhythm and adjusting key parameters—further improved their operational efficiency with immediate results.
For small and medium-sized fabrication shops, the benefits were even more tangible:
The ease of operation lowers the learning curve for new operators, and the boost in productivity translates directly into cost savings—less labor input and reduced material waste.
“It’s worry-free to use, and the performance translates directly into real gains. That’s why we stick with Derateck.”
Feedback like this appeared repeatedly during the visits, echoing the shared sentiment of many customers.
These voices—from companies of different sizes and production scenarios—affirm not only the quality of Derateck press brakes but also the value of the ‘high-quality equipment + thoughtful service’ model. Minimizing customer concerns and maximizing their gains has always been the core mission of Derateck’s service philosophy.
Derateck’s nationwide after-sales visit program is still ongoing, with more regions and more frequent visits planned. Derateck Machine Tools firmly believes:
High-quality machines are the foundation, while caring service is the key to long-term mutual success.
Every visit is a renewed commitment to quality and responsibility.
No matter which city you are in, no matter how many machines you operate—
Derateck’s service team is always right by your side.
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