Skill Meets Skill, Excellence Together | European Customers Visit Derateck for Intensive Equipment Operation Training

Recently, customer representatives from European countries traveled to Derateck for an intensive, multi-day training on equipment operation skills. Guided by the principle of “deep mastery, hands-on practice,” the training focused on the operating standards, process commissioning and daily maintenance of bending equipment, further deepening the trust and collaboration between Derateck and its European customers.

 

 

Came From Afar, for Skills

The customer representatives are all front-line production and technical professionals. Their goal was clear: not just to “operate” the machines, but to use them “well” and “masterfully.” Derateck attached great importance to this training, preparing a dedicated training program in advance and assigning senior technical engineers to accompany the whole process, ensuring that every participant gained real takeaways.

 

Hands-on Practice on Site, Tackling Issues One by One

In the Derateck workshop, the customer representatives took turns working on the machines, going through every step with their own hands — from power-on checks, upper-tool alignment, program input and calling, to dry-run verification, first-piece bending and accuracy re-measurement — all under the guidance and assistance of Derateck engineers.

 

For the specific issues the customers face in actual production — such as springback compensation for complex bent parts, die selection for high-precision formed parts, the tensile and forming characteristics of different sheet materials, and daily equipment maintenance — Derateck engineers gave on-site demonstrations and answers one by one.

 

The customer representatives also brought their own workpiece drawings and samples for on-site “real combat.” Derateck engineers debugged on the machines while explaining, making the process know-how visible and tangible, and ensuring zero barriers in technical communication.

 

 

Customer-Centered, Service Beyond Delivery

Equipment delivery is only the starting point; customer success is the goal. Over the years, Derateck has been committed to providing customers at home and abroad with all-round services covering operation training, process support and after-sales guarantee. This visit from European customers is yet another recognition of Derateck’s product quality and service capability.

 

During the training, the two sides also had in-depth exchanges on future product applications, customized process solutions and long-term technical cooperation, laying a solid foundation for further expanding the European market and deepening international collaboration.

 

Mountains and seas are no distance; the pursuit of excellence never ends. Derateck will, as always, join hands with customers worldwide with reliable products, professional services and an open attitude of cooperation, jointly advancing the progress and development of sheet metal processing technology.