Your Call Is Our Command | Derateck Launches Nationwide After-Sales Return Visits

As high-quality development in the manufacturing industry continues to advance, customers are placing higher demands on equipment stability, ease of operation, and the responsiveness of after-sales services. At Derateck, we firmly believe that premium equipment must be matched with premium service. Only by prioritizing customer needs can we truly achieve long-term mutual success with our clients.

 

To this end, Derateck has officially launched a nationwide after-sales return visit initiative. Centered on the service philosophy of “Your Call Is Our Command,” this campaign aims to further enhance customer service quality and strengthen the maintenance system. By visiting customer sites, listening to needs, solving issues, and providing operational guidance, we are committed to building a highly efficient, professional, and customer-oriented service system.

첫 번째 목적지: 베이징-천진-허베이

 

As one of China’s key manufacturing hubs, the Beijing-Tianjin-Hebei region is home to a large concentration of sheet metal processing enterprises. Led personally by Mr. Suhan Wang, Director of After-Sales Service, Derateck service team visited numerous new, long-term, and strategic customers.

 

On-site, the team not only provided timely solutions to real-world problems but also delivered standard operation guidance and daily maintenance plans. These efforts helped customers improve production efficiency and extend equipment lifespan. Feedback from customers has been overwhelmingly positive, with many noting that this initiative truly demonstrated Derateck’s “rapid response and professional assurance” in both speed and service warmth.

미션 전문적이고 신속하며 지속 가능한 서비스 시스템 구축

 

“Your Call Is Our Command” is not just a slogan—it has long been the guiding principle of Derateck’s service team. From equipment commissioning and troubleshooting to operator training and maintenance guidance, Derateck always responds to customer needs with the fastest speed and most professional solutions, putting customer interests first.

 

This nationwide after-sales return visit campaign is not just routine service—it represents a systematic upgrade. Derateck’s goals are:

 

신속한 대응 - 해결 시간을 단축하고 안정적인 장비 운영을 보장합니다;

사전 예방적 서비스 - 고객의 요구를 예측하고, 문제를 조기에 파악하며, 위험을 예방합니다;

지속적인 역량 강화 - 고객의 운영 및 유지 관리 역량을 강화하기 위한 교육과 안내를 제공합니다;

장기적인 파트너십 - 정기적인 재방문과 소통을 통해 지속적인 신뢰를 구축합니다.

전국적인 배포: 포인트에서 네트워크까지, 전체 서비스 범위

 

베이징-톈진-허베이는 첫 번째 목적지일 뿐입니다. 애프터 서비스 팀은 곧 장강 삼각주, 주강 삼각주, 남서부, 북서부 등 다른 주요 지역으로 이동하여 중국 전역의 더 많은 고객에게 애프터 서비스 방문을 확대할 계획입니다.

 

Through this nationwide initiative, Derateck will not only deliver faster and more comprehensive service experiences, but also continuously optimize products and services through broad customer engagement—creating greater value for our clients.

 

Equipment is only the beginning of cooperation—service is the true continuation of trust. With “Your Call Is Our Command” as our mission, Derateck will continue to focus on customer needs, honor our service commitments, and drive the company’s after-sales system to ever higher levels.