Derateck Reignites Its Nationwide After-Sales Visit Tour, Safeguarding Worry-Free Production for Customers

As China’s manufacturing industry advances toward high-quality development, customer expectations for equipment service have shifted from “passive response” to “proactive companionship.” Following the successful completion of the Beijing–Tianjin–Hebei service tour, the Derateck after-sales team—led by After-Sales Service Director Suhan Wang—set out once again from headquarters, traveling to Jining and Qingdao in Shandong Province for a comprehensive round of customer visits.

This journey was not only a continuation of service, but also a firm commitment from Derateck to customers across the nation.

 

1. 왜 지닝과 칭다오인가요?

 

Since the previous nationwide service tour, Derateck has gained valuable experience and heard even more customer insights. After full preparation, the team selected Jining and Qingdao for this round of visits—both regions have a large customer base and diverse machine models, making them key service hubs for Derateck in East China.

 

왕 이사는 이렇게 강조했습니다:

"서비스는 일회성 거래가 아니라 지속적인 여정입니다. 직접 고객을 대면해야만 고객의 실제 요구 사항을 진정으로 이해할 수 있습니다."

 

2. 방문의 하이라이트 서비스 폐쇄형 루프 구축을 위한 사전 예방적 조치

 

The Jining–Qingdao visit continued Derateck’s service concept of “proactive engagement and closed-loop assurance.” The team visited multiple heavy-duty manufacturing and metal-processing companies, taking concrete professional actions to support customers’ production:

장비 상태 진단

소모품과 주요 구성 요소에 대한 종합적인 점검을 실시하여 잠재적 위험을 사전에 파악하고 맞춤형 유지보수 권장 사항을 제공했습니다.

 

기술적 문제 해결

금형 마모, 서보 튜닝, 공정 최적화와 같은 일반적인 문제를 전문 솔루션을 통해 현장에서 해결하여 고객이 생산 워크플로우를 간소화할 수 있도록 지원했습니다.

 

심층 청취 및 요구 사항 평가

팀은 장비 사용 및 서비스 기대치에 관한 고객 피드백을 사전에 수집하여 '문제 수집 → 즉각적인 대응 → 장기 추적'의 폐쇄 루프 프로세스를 구축하여 모든 요청이 적절히 처리되도록 했습니다.

 

Across the entire trip, the team demonstrated Derateck’s sincerity, professionalism, and strong service capabilities.

 

3. 언론의 찬사를 받은 프레스 브레이크: 수렴되는 고객의 목소리

 

Throughout the visits in Jining and Qingdao, Derateck press brakes became the most frequently praised products. Many users shared their firsthand experiences with the equipment’s performance and overall operation.

 

For manufacturing companies running under high-intensity, continuous production, the stability of Derateck press brakes is their biggest confidence booster—not only maintaining consistent throughput but also ensuring reliable accuracy and product quality. Several customers mentioned that the fine-tuning advice provided by on-site engineers—such as optimizing production rhythm and adjusting key parameters—further improved their operational efficiency with immediate results.

중소 규모의 제작소에서는 그 혜택이 더욱 뚜렷하게 드러났습니다:

조작이 쉬워 신규 작업자의 학습 곡선이 줄어들고 생산성이 향상되어 노동력 투입과 자재 낭비가 줄어들어 비용 절감으로 직결됩니다.

“It’s worry-free to use, and the performance translates directly into real gains. That’s why we stick with Derateck.”

이와 같은 피드백은 방문 기간 동안 반복적으로 나타나 많은 고객들의 공통된 감정을 반영했습니다.

 

These voices—from companies of different sizes and production scenarios—affirm not only the quality of Derateck press brakes but also the value of the ‘high-quality equipment + thoughtful service’ model. Minimizing customer concerns and maximizing their gains has always been the core mission of Derateck’s service philosophy.

 

 

Derateck’s nationwide after-sales visit program is still ongoing, with more regions and more frequent visits planned. Derateck Machine Tools firmly believes:

고품질의 기계는 기본이며, 세심한 서비스는 장기적인 상호 성공의 열쇠입니다.

매번 방문할 때마다 품질과 책임에 대한 새로운 다짐을 하게 됩니다.

 

어느 도시에 있든, 얼마나 많은 기계를 운영하든 상관없습니다.

Derateck’s service team is always right by your side.