Your Call Is Our Command | Derateck Launches Nationwide After-Sales Return Visits

As high-quality development in the manufacturing industry continues to advance, customers are placing higher demands on equipment stability, ease of operation, and the responsiveness of after-sales services. At Derateck, we firmly believe that premium equipment must be matched with premium service. Only by prioritizing customer needs can we truly achieve long-term mutual success with our clients.

 

To this end, Derateck has officially launched a nationwide after-sales return visit initiative. Centered on the service philosophy of “Your Call Is Our Command,” this campaign aims to further enhance customer service quality and strengthen the maintenance system. By visiting customer sites, listening to needs, solving issues, and providing operational guidance, we are committed to building a highly efficient, professional, and customer-oriented service system.

Primeira paragem: Pequim-Tianjin-Hebei

 

As one of China’s key manufacturing hubs, the Beijing-Tianjin-Hebei region is home to a large concentration of sheet metal processing enterprises. Led personally by Mr. Suhan Wang, Director of After-Sales Service, Derateck service team visited numerous new, long-term, and strategic customers.

 

On-site, the team not only provided timely solutions to real-world problems but also delivered standard operation guidance and daily maintenance plans. These efforts helped customers improve production efficiency and extend equipment lifespan. Feedback from customers has been overwhelmingly positive, with many noting that this initiative truly demonstrated Derateck’s “rapid response and professional assurance” in both speed and service warmth.

Missão: Construir um sistema de serviços profissional, rápido e sustentável

 

“Your Call Is Our Command” is not just a slogan—it has long been the guiding principle of Derateck’s service team. From equipment commissioning and troubleshooting to operator training and maintenance guidance, Derateck always responds to customer needs with the fastest speed and most professional solutions, putting customer interests first.

 

This nationwide after-sales return visit campaign is not just routine service—it represents a systematic upgrade. Derateck’s goals are:

 

Resposta rápida - Reduzir os tempos de resolução e garantir um funcionamento estável do equipamento;

Serviço proactivo - Antecipar as necessidades dos clientes, identificar problemas atempadamente e prevenir riscos;

Capacitação contínua - Fornecer formação e orientação para reforçar as capacidades de operação e manutenção do cliente;

Parceria a longo prazo - Construir uma confiança duradoura através de visitas regulares e comunicação.

Implementação a nível nacional: Do ponto à rede, cobertura completa de serviços

 

Pequim-Tianjin-Hebei é apenas a primeira paragem. A equipa de serviço pós-venda deslocar-se-á em breve para outras regiões importantes, incluindo o Delta do Rio Yangtze, o Delta do Rio das Pérolas, o Sudoeste e o Noroeste da China, alargando as visitas de retorno pós-venda a mais clientes em todo o país.

 

Through this nationwide initiative, Derateck will not only deliver faster and more comprehensive service experiences, but also continuously optimize products and services through broad customer engagement—creating greater value for our clients.

 

Equipment is only the beginning of cooperation—service is the true continuation of trust. With “Your Call Is Our Command” as our mission, Derateck will continue to focus on customer needs, honor our service commitments, and drive the company’s after-sales system to ever higher levels.